I’ve been burning to drop a sequel to my last article on Customer Experience, but wanted to give readers some time to think about the 7 tips I shared previously. If you’re yet to read the Part I, click to read it. Remember, the goal is to deliver exceptional services…

I still can’t believe it 😮. Our 1-hour flight from Birmingham to Aberdeen had been delayed for more than 2 hours! As I prayerfully checked the digital board for updates, I hoped the flight won’t be cancelled. We were already approaching 10pm and I wondered if it was a wasted…

I spent the last 2 months thinking about a phone upgrade. My Vodafone mobile contract and my iPhone 11 had served me diligently for 2 years. Since April 2022, I had maintained my old phone, seriously considering what to jump on to next. If you ever found yourself in this…

There are many things that make a 5-star hotel a ‘5-star’ hotel. You know when you’re in one! And it’s not just about the high standards of the facilities, it is everything including the service excellence provided by the hotel. Hotels like Intercontinental are definitely your hotel choice if you…

The average small business uses anything from 5–10 web apps to manage their core business activities. Great! You’re digital! You’ve got many business apps you’re using for your business. This should naturally skyrocket your business productivity and efficiency right? Here is my experience! When I launched my web design business in 2011, I was…

My Centre Office tool is your best friend as a Business Owner As a business owner reading this, it will definitely interest you to know that there's an easier trick to managing your business. The first hack to getting this trick though is what you're already doing; reading this piece. …

Why Managing your Business sometimes gets frustrating 1. You stick to manual processes: In running your business, sometimes the mistake you make is the constant use of manual processes. For a growing business, manual processes do not only slow you down but make your work more strenuous. …

We all know how hard it can be to grow a business. It is super harddddd!! When you’re an entrepreneur, it’s a never-ending, uphill climb. …

Times have changed. In the past, it was easier to create a product and take it into the market. The product could be a Unique Selling Proposition (USP) it itself, in a market of few players. But today, similar products or services could be duplicated easily, or offered by many…